> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Import reviews from Amazon (new)



|| Easily Import Amazon Reviews with LAI: Streamline Your Product Review Process and Elevate Customer Trust

To import reviews from Amazon, it requires to:

* Install the [LAI extension](https://chrome.google.com/webstore/detail/lai-aliexpress-reviews/cgjdoogakiemolfnpmmggijdnpghklab) with Chrome browser on desktop

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/amazon-1_1rmjeyn.png)
*   Sign in to Amazon (sign up for one if you don't have any account) 


Go to **LAI app**> **Reviews** > **Manage reviews** tab > Click **Import** > Select **Amazon**:

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/amazon-2_1gaeods.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/amazon-3_123v1y1.png)

### Step 1: Select a product

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/amazon-4_cmp5wx.png)

### Step 2: Fill in the import filter

**Amazon product link**: Enter the link of the Amazon product you want to import from.

For example [this Amazon link.](https://www.amazon.com/PETMAKER-Condo-Scratching-Posts-Brown/dp/B06WVGXZCT/ref=sr_1_12?crid=3DBV04DGP3EPY&keywords=Cat+Scratching+Ball+Toy+Kitten+Sisal+Rope+Ball&qid=1660733003&sprefix=cat+scratching+ball+toy+kitten+sisal+rope+ball+%2Caps%2C278&sr=8-12)

**Please note that you need to:**
****
*  open Amazon product link in Chrome browser .
*  log in to Amazon in the same window with the tab that you're logging in to our app.
*  keep logging in different Amazon countries (for example: if you logged in to Amazon US and want to import reviews from an Amazon Uk link, you need to log in to Amazon UK)


**Quantity per import:** Enter a review number you want.

**Content options:**

- **Contain photos:** LAI will only get the reviews that contain photo.
- **Contain text:** LAI will only get the reviews that contain text.
- **Voted as helpful:** LAI will only get reviews that were voted as helpful.

- **More than 1 option:** reviews need to match all the selected options to be imported.

||| Reviews with videos are rejected because our app does not support importing review videos from Amazon

**Date range:**

- Anytime (default)
- Exclude last 7 days
- This month
- Last 30 days
- Last 90 days
- Custom

### Step 3: Click import

After you click on **import**, it takes few minutes to get reviews:

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/amazon-5_u393sj.png)

### Step 4: Check and approve reviews

You can either click to each reviews to view details or select multiple reviews at a time > decide delete or import it:

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/amazon-6_1roj2ph.png)

If you choose **Import all and finish**: All reviews will be imported and published on your store immediately.

## FAQ

### Why does it not let me fill in the import filter?

#### Interface

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/card-list_16zxdaf.png)

#### Solution

* Assure to complete ** [Step 1](https://lai.crisp.help/en/article/import-reviews-from-amazon-new-1m8sjm9/?bust=1731400035554#3-step-1-add-lai-extension) ** and ** [Step 2](https://lai.crisp.help/en/article/import-reviews-from-amazon-new-1m8sjm9/?bust=1731400035554#3-step-2-sign-uplog-in-an-amazon-account) ** of the import instruction or contact us for further information.

### Why does it keep saying Error occured even I added the LAI extension and log in my Amazon account?

#### Interface

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/amz4_1b43zjz.png)

#### Solution

* Check out your Amazon link to see whether you log in successfully or not.

![not log-in interface](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/amz2_1gd6or1.png)

If you need any other assistance, do not hesitate to contact us via live chat or send us emails to support@smartifyapps.com.