> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://lai.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Integrate with Omnisend

||  Omnisend is a marketing automation platform that helps businesses streamline their marketing efforts, improve customer engagement, and boost sales through personalized and automated campaigns across multiple channels.

## Collect customers' information with their permission

1. To send SMS, customer's phone number is required to be collected. 

- Please go to Shopify admin site > select **Settings** > go to **Checkout** 

  + At **Customer contact method** > select **Phone number or email**. 

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/om1_mqxt1p.png)

  + At **Customer information** > go to **Shipping address phone number** > Select **Optional**.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/om2_kd6rhu.png)

  + At **Marketing options** > please assure to select **SMS**. 

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/om3_h9pxp3.png)

|| Please visit [this link](https://help.shopify.com/en/manual/promoting-marketing/create-marketing/customer-contact-information#collect-contact-information-from-customers) for the most detailed instruction. 


## Integrate LAI Product Reviews with Omnisend

### Step 1: Install 2 apps

Please assure to install 2 apps:

- [LAI Product Reviews](https://apps.shopify.com/lai-reviews?utm_source=docs&utm_medium=website&utm_campaign=laiwebsite&utm_content=omnisend)

- [Omnisend Email Marketing & SMS](https://apps.shopify.com/omnisend)

### Step 2: Verify Omnisend API key

#### 1. Get the API key by:

- Option 1: Clicking on **Get API key** button in LAI. 

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/om4_hgwzk7.png)

- Option 2: In Omnisend, going to **Store settings** > scrolling down to **API keys** > copying an existing API key or create a new API key. 

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/om5_1bspuet.png)

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/om6_n6a9ch.png)

#### 2. Verify the API key

- The default status is **Unverified key**. 

- Please enter the copied API key to this box > click on **Verify**. If you verify the API key successfully, the status will be **Verified key**. 

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/om7_sg3rrr.png)

### Step 3: Connect your store with Omnisend

- Please click on **Connect** to complete the connecting process between LAI and Omnisend. 

- The status will be **Connected** afterwards. 

- Afterwards, the integration is complete and three LAI triggers will show in Omnisend app: 

  **LAI fulfilled orders**: Automatic emails will be sent after orders are fulfilled.

  **LAI paid orders**: Automatic emails will be sent after orders are paid.

  **LAI reviews are submitted.**: When a review is submitted in LAI Product Reviews, an event will be sent to Omnisend to implement the flow created in Omnisend. 

## Send SMS and use Omnisend templates

- Please visit Omnisend admin site > go to **Automation** > click on **New workflow** or you can click [here](https://app.omnisend.com/automation/create) > choose **Create custom workflow**.

### Step 1: Choose LAI triggers

- On the right menu, select **Trigger** > choose 1 LAI trigger. 

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/om8_1vd8p8p.png)

### Step 2: Select elements of the workflow

- Select **SMS** as a type of Messages (on the left menu). You can end the workflow here. 

### Step 3: Edit the SMS message text

- Please edit the content on the right menu, at **Message text** sub-section. 

- This is a variable list, which is available at **EVENT PROPERTIES**, you can use to mention your customers in emails: 

  **email**: to show your customers' emails

  **first_name**: to show your customers' first names

  **full_name**: to show your customers' full names

  **last_name**: to show your customers' last names

  **link**: to show a link redirecting to the first product page in your order. 

  **shop name**: to show your shop name

  **title**: to show products' titles

- Please click on **Update** to complete the setting. 

You can send a test SMS to check your workflow. If you need any more help, please contact our live chat or send emails to **support@smartifyapps.com**.