> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://lai.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Pending reviews


> When a customer submits a new review, it will appear here.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/pending-review-1_pces28.png)

|| For this feature to work, you need to make sure the **Auto publish new reviews** feature is disabled.

You can **approve**, **hide**, **pin** or **delete** these reviews.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/pending-review-2_1xqix1d.png)

If you need more support, please contact us via live chat or send us emails to [support@smartifyapps.com](mailto:support@smartifyapps.com).