Question and Answer

The feature helps you create questions and answers to give more details about your products to your customers. Also, customers are allowed to ask questions to gain more information regarding selling items as well as services provided by the store owners.

Manage the Q&A widget

1. How to activate the widget

Please go to Widgets > Questions & Answers > click on Customize > choose Activation > toggle on to show the widget on your product page.

2. How to customize the widget appearance

The widget appearance is managed at 2 different sub-sections:

• Please go to Display > Questions & Answers > click on Preview > choose Appearance.

• Please go to Display > Product reviews section > click on Customize.

Manage questions and answers

They are all located at Reviews page > Manage reviews section.

At this section, you can create questions and give answers to current questions.

1. How to create questions

Please click on Create question > fill in all elements including Author, Email, Date and Content > Select a product to the question > click on Save.

2. How to give answers to the current questions

Please select the question you want to answer > click on Add answer

Then, please fill in/select an option to following elements:

• Bagde: shows next to the answerer's name

• • • None: shows no badge

• • • Answered by past buyer: shows a tag as Past customer

• • • Answered by shop ownder: shows a tag as Store owner

• Author: Answerer's name

• Email: Answerer's email address

• Date: Created date, you can change it as you want.

• Content: the answer

3. Q&A management

You can approve, hide, pin, or delete multiple questions and answers at the same time.

Set up the Q&A widget

All settings are located at Settings > Questions & Answers.

1. Store owner's name

In case the respondent is the store owner, the name is set here.

2. Only shop owner can submit answers

If you enable the feature, only you can answer questions, guests cannot submit any answers on product pages.

3. Auto approve questions

If you enable the feature, new questions will be auto approved and shown in the Q&A widget.

4. Auto approve answers

If you enable the feature, new answers will be auto approved and shown in the Q&A widget.

If you need any more assistance, please feel free to contact us via live chat or send emails to support@smartifyapps.com.

Updated on: 26/03/2025