> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://lai.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Question and Answer


> The feature helps you create questions and answers to give more details about your products to your customers. Also, customers are allowed to ask questions to gain more information regarding selling items as well as services provided by the store owners.

## Manage the Q&A widget

### 1. How to activate the widget

Please go to **Widgets** > **Questions & Answers** > click on **Customize** > choose **Activation** > toggle on to show the widget on your product page. 

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/qa-1-e33437844817a4a1b945a71b8_hzd3oq.png)

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/image_prlc2i.png)

### 2. How to customize the widget appearance

The widget appearance is managed at 2 different sub-sections: 

    
* Please go to **Display** > **Questions & Answers** > click on **Preview** > choose **Appearance**.

    
* Please go to **Display** > **Product reviews section** > click on **Customize**.

## Manage questions and answers

They are all located at **Reviews** page > ** Manage reviews** section. 

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/qa-3_1zz32r.png)

At this section, you can create questions and give answers to current questions.

### 1. How to create questions

Please click on **Create question** > fill in all elements including **Author, Email, Date and Content** > Select a product to the question > click on **Save**. 

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/qa-4_raczcv.png)

### 2. How to give answers to the current questions

Please select the question you want to answer > click on **Add answer**

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/image_d338u9.png)

Then, please fill in/select an option to following elements:

    
* Bagde: shows next to the answerer's name

        - None: shows no badge 

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/image_9tsgs.png)

        - Answered by past buyer: shows a tag as **Past customer**

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/image_wvz1kz.png)

        - Answered by shop ownder: shows a tag as **Store owner**

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/image_13z680s.png)

    
* Author: Answerer's name

    
* Email: Answerer's email address

    
* Date: Created date, you can change it as you want.

    
* Content: the answer

### 3. Q&A management

You can approve, hide, pin, or delete multiple questions and answers at the same time. 

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/qa-9_nwjsqo.png)

## Set up the Q&A widget

All settings are located at **Settings** > **Questions & Answers**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/qa-10_s0mqg7.png)

### 1. Store owner's name

In case the respondent is the store owner, the name is set here. 

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/image_71dh2r.png)

### 2. Only shop owner can submit answers

If you enable the feature, only you can answer questions, guests cannot submit any answers on product pages. 

### 3. Auto approve questions

If you enable the feature, new questions will be auto approved and shown in the Q&A widget. 

### 4. Auto approve answers

If you enable the feature, new answers will be auto approved and shown in the Q&A widget. 

If you need any more assistance, please feel free to contact us via live chat or send emails to support@smartifyapps.com.