> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://lai.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Review request with/without coupons

> This feature helps collect more reviews by allowing you to send review request emails automatically.

To enable this feature, go to **Emails** >  At **Review request**: click on **Manage** > Switch the button.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/131_vngz5p.png)
![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-18353_plr6m0.png)

## Overall setting

* **Trigger**: You can set the time for the emails to be automatically sent, according to the status of the customers' orders. Min is 0 and max is 24 for **Hours** option, 40 for **Days** option. There are 4 types of triggers:
    
    + Orders are paid
    
    + Orders are fulfilled
    
    + Orders are archived
    
    + Orders are delivered: A tracking app is required to be installed to get this event.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-18395_9rw81f.png)
    
* **Email Subject**: The title of the email sent to customer.
* **Preview text**: A summary of your email.
**Note**: **Email Subject** and **Preview text** may contain one of information in the red-marked box as below:

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-18484_4d6dzm.png)

## The content and design of emails

Please click each part to edit and design it as you desire.

To move or remove any section, click the section > there are icon to remove on top left side and icon to move on right side.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-19480_1a20pei.png)

### Background color

The default color is grey. To change the color, please click the grey area around the email and click **Background color**.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-19521_qlidxg.png)

### Header

You can upload your logo or change the Store name.

**Note**: The image format are gif, png, jpeg and jpg.

### Email content

* Use (Buy first name) and (Shop name) where you want the customers' first name and your shop name to appear.

### Add Section

You can add one out of 4 extra sections for your emails:

* **Text**: extra description for your emails.


![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-19590_p1dbiy.png)

* **Button**: You can attach an extra link and change the title as you want.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-20020_5ciern.png)

* **Image**: Images can be attached as you design. You can also give text and attach link to the image.

* **Divider**: There is a line used to separate the content with the footer.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-20070_9d8qgr.png)

### Footer

You can edit and hide/unhide your store name, address, phone number and Brandmark.


## How it works

The email contains products in the order and **Submit** buttons moving customers to these product pages to leave reviews.

## Test emails

Please click **Send test** button to send a test email:

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-20054_1knwvdh.png)

**Note**: Please save your changes before sending a test email.

If you have any troubles, please contact us via **support@smartifyapps.com** or **live chat** and we are always willing to support you!