> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://lai.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Reward emails

> This feature helps you collect more reviews by allowing you to notify customers that they will get a coupon if they submit reviews.

|| Enable **Review request emails** before enabling **Reward emails**.

To enable **Reward emails**, please click on **Manage** > Switch the button to activate.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-20144_gml3zg.png)

## Coupon setting

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-8_3ocktw.png)

*   **Types of discount:** % off or fixed amount off.
*   **Amount:** Coupon value you want to apply.
*   **Coupon expires after:** an expiration date (days/hours) since the date your coupon was created.
*   If you want to send coupons after reviews are approved, please select this option > **Save** it.

|| The expiration date is set to “Never” by default.

## Email setting

*   **Trigger**: This email will be sent automatically once the customer uploads a review successfully. Hence, it is auto-set 0 days after **Review request** or **Review request emails with coupons**.
*   **Email Subject**: The title of the email sent to customer.
*   **Preview text**: A summary of your email.

|| **Email Subject** and **Preview text** may contain one piece of information in the blue-marked box as below:

|| ![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-20200_dmosmf.png)

## The content and design of emails

Please click each part to edit and design it as you desire.

To move or remove any section, click the section > the top left icon to remove, the right icon to move.


![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-20225_1tcbd6f.png)

### Background color

The default color is grey. To change the color, please click the grey area around the email and click **Background colors**.

### Header

You can upload your logo or change the Store name.

|| The image format are gif, png, jpeg and jpg.

### Email content

*   Use (Buy first name), (coupon value) and (Shop name) where you want the customers' first name, the discount code and your shop name to appear.

### Add Section

You can add one out of 4 extra sections for your emails:

*   **Text**: extra description for your emails.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/anh-chup-man-hinh-2024-01-16-l_1kbapk7.png)

*   **Button**: You can attach an extra link and change the title as you want.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/anh-chup-man-hinh-2024-01-16-l_urgqu.png)

*   **Image**: Images can be attached as you design. You can also give text and attach link to the image.
*   **Divider**: There is a line used to seperate the content with the footer.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/anh-chup-man-hinh-2024-01-16-l_1au3g0e.png)

### Footer

You can edit and hide/unhide your store name, address, phone number and Brandmark.

### How it works

When a customer clicks **Apply discounts**, he will be moved to your store to do the shopping.

The discount code is automatically applied at the **Cart stage** in the upcoming purchase of the customer.

### Test emails

Please click **Send test** button to send a test email:


![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-2024-03-20-at-20271_1jihmrf.png)

||| Please save your changes before sending your test email.

If you have any troubles, please contact us via [support@smartifyapps.com](mailto:support@smartifyapps.com) or live chat and we are always willing to support you!