> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://lai.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Send emails manually

> This is a feature which helps you send review request emails immediately or any time that you wish.

- To use this feature, please go to **Emails**, then click on **Send email manually**.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/screenshot-6_i7f0zd.png)

## Index table description

*   In the index table:
    
    *   Only Paid orders are displayed.
        
    *   Orders are classified based on 3 statuses: Archived, Fulfillment, and Delivery.
        
        ![](https://storage.crisp.chat/users/helpdesk/website/5db1243f047bdc00/a1bbd112-3022-445e-a850-5546c6_wa3ud7.png)
        
*   This index table includes:
    
    *   **Order ID**: You can click on numbers to see order details.
        
    *   **Created at**: The time when the order was created.
        
    *   **Customer name**
        
    *   **Customer email**
        
    *   **Shipment status**: Only **Delivered** status is shown. Others will be shown as N/A. Please click on the order ID to access further details for orders with 'N/A' status.
        
    *   **Fulfillment status**: Only **Fulfilled** status is shown. Others will be shown as N/A. Please click on the order ID to access further details for orders with 'N/A' status.
        
    *   **Sending method**: Review request emails were sent in different ways including:
        
        *   Automatic emails: Emails requesting reviews were sent if you triggered our automatic system.
            
        *   Manual emails: Emails requesting reviews were sent if you sent emails manually.
            
        *   Klaviyo: Requests were sent by Klaviyo to ask for reviews for the order.
            
        *   Omnisend: Requests were sent by omnisend to ask for reviews for the order.
            

## How it works

##### Note

Only reviews request emails are sent manually.

*   Please choose orders you want to send emails, then schedule the time for those.

![](https://storage.crisp.chat/users/helpdesk/website/8d9e8f399e775800/cc7c2949-fc90-4c20-87e9-c6d29b_igrdl0.png)

*   LAI provides you with two options:
    
    *   Send immediately: Send an email right after you click on the **Send** button.
        
    *   Custom time: You can set the time for your email by typing directly on the field, or click on the calendar button on the right to choose the date & time.
        
        ![](https://storage.crisp.chat/users/helpdesk/website/10f36bef81e44500/2cf2d580-a62e-4b3f-9ec8-6da44a_17n9mh6.png)
        
After sending emails, you can check the email status at the **Sending method** column.

![](https://storage.crisp.chat/users/helpdesk/website/af499d5e2114f800/8536d2b6-6d98-4f47-8464-669144_pdqqpf.png)

If you need our assistance, please feel free to our us via live chat or send emails to [support@smartifyapps.com](mailto:support@smartifyapps.com).