> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://lai.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Sync reviews across products


> Syncing reviews allows you to instantly update reviews of products in the same group. Products belonging to a group will have the exact same reviews.

This feature will be useful when you have products that variants of one product have their unique product URLs.

Ex: Red and blue shirt Products with the same function. Off-season products that are not on sale anymore and replaced by a new seasonal product. Out-of-store products that are replaced by a similar or upgraded version.

# Step 1: Go to Products > Create group.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/sync-review-1_13k9sql.png)

# Step 2: Fill in the following fields.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/sync-review-2_s6tlw0.png)

- **Title**: Enter the group name
- **Products**: Click Browse and you can search for products by product name.
- **Group info**: Display the total number of reviews and products within the group.

# Step 3: Add products to group.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/sync-review-3_supnbh.png)

- Select the items that you want to group together. You can choose the product status to assign items with existing reviews to those without any reviews. 

*In this group, the Knitting Sock Sneakers has 88 reviews and the Latin Dance Shoes has 0 review.*

*Expected outcome: The Knitting Sock Sneakers has 88 reviews and the Latin Dance Shoes has 88 review.*

# Step 4: Save group

After selecting the products, click **Add** to complete the addition of the products to the group > **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/sync-review-4_r5vik0.png)

After creating the group, the review sync will start. If the number of products and reviews are high, please patiently wait for sync to finish.

LAI will remind you when you attempt to select a product that was already in a group.
Ex: Latin Dance Shoes was in the “Test1” group. When you create a “Test2” group and try to add it to “Test2”, it is removed from “Test1” and moved to “Test2”:

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/sync-review-5_1qv93xu.png)

- You can select groups and do bulk action:

![](https://storage.crisp.chat/users/helpdesk/website/-/e/1/f/7/e1f7f04a48c48800/sync-review-6_opp8rl.png)

|| LAI limits the number of products within a group, with a maximum of 100 items.

If you need more support, please contact us via live chat or send us emails to support@smartifyapps.com.