> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://lai.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Verify customers before they leave reviews

> The feature boosts the reliability of your reviews by gaining them from your real customers.

|| Please enable the Sign-in feature before using the feature. [Here is the instruction](https://help.shopify.com/en/manual/customers/customer-accounts/classic-customer-accounts#sign-in-with-shop).

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/anh-chup-man-hinh-2024-01-15-l_80qwy7.png)

1.  The feature is located at **Settings** > **Review**.
    
2.  There are 3 options for you to choose:

*   **Customers need to log in to leave reviews**: It means customers need to login to your store to leave you reviews.
        
*   **Customers need to make orders with your store to leave reviews**: It means to leave reviews to your store, customers need to buy your products before. The products are probably not ones they are reviewing.

*   **Customers need to purchase the product that they leave reviews**: It means to feedback the product, customers need to purchase the product before. Customers cannot give feedback on products they did not purchase.
    
3.  When you enable the feature, the option of **Customers need to log in to leave reviews** is auto marked.

If you have any questions, please feel free to contact us via live chat or send emails to **[support@smartifyapps.com](mailto:support@smartifyapps.com)**.