> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://lai.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Video reviews

| Video review is a trust-worthy and lively social proof for your online store!

## Collecting video reviews

||| **Video format:** mov, avi, mp4, wmv and webm. **Video size for each:** up to 50 mb.

### Option 1: Write a review form

#### Step 1:

* On your product pages, scroll down to the review widget, click **Write A Review**

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/image_12v0fbn.png)

#### Step 2:

* Click **Add media** to upload videos.

### Option 2: Edit reviews to add videos

* Click the review you want to add videos > scroll down to **Media** sub-section > **Add file or drop file to upload** > wait for 1-2 minutes > **reload the page** to check the video.

* Here is the result:

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/image_1kpo3f6.png)

## Managing video reviews

* To **delete videos**, click the video review you want to modify > move to the video > tick a small box at the top left corner of video > click **Delete file** > **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/e1f7f04a48c48800/image_19jyach.png)

If you have any troubles when following the instruction, please contact us via **live chat** or support@smartifyapps.com.