Payment & Refund Policy
I. App Charges
App Charge Application
- Plan Changes: Any change to your subscription plan (e.g., upgrading, downgrading, or applying a discount code) triggers an immediate new app charge. This may result in multiple charges, as Shopify issues a new bill for the updated billing cycle whenever a plan change occurs. Shopify handles plan changes as follows:
- Upgrades: If you upgrade to a more expensive plan, the additional cost is prorated based on the price difference and the remaining days in your billing cycle.
- Downgrades: If you downgrade to a less expensive plan, Shopify automatically issues an application credit based on the price difference and the remaining days in the billing cycle. This credit can be applied to future app purchases on Shopify.
- Annual Plans: For annual subscriptions, per Shopify's policy, changes to your subscription (e.g., downgrading to a lower-tier plan) are deferred until the current annual billing cycle is complete. Downgrades cannot be initiated mid-cycle.
Important Notes
II. Refunds
Refund Process
- Refunds may be considered on a case-by-case basis. Exceptions may be made if we determine that an issue originated from our side and cannot be resolved.
- Refunds can only be issued after Shopify has processed your payment and transferred the funds to us.
We appreciate your understanding and encourage you to contact us via live-chat channel with any questions about this policy.
Updated on: 25/06/2025
Thank you!