Blogs

• How to show reviews on Google?

  LAI Product Reviews provides users with a review snippet to show reviews when customers search for products on Google. Here is our snippet code: {%- if countAverage > 0 %} "review": {{ product.metafields.scm_review_importer.reviewsData['seoReviews'] }},Popular

• Why are reviews not showing on your product pages?

  Due to new Shopify mechanism, LAI cannot automatically add a piece of code to show LAI's product review section block on your online store. Hence, it's required to add blocks to show reviews manually. It comes with one of the listed reasons why reviews are not showing on your product pages: 1. LAI app embed has not been activated yet LAI app embed is required to be activated so that all LAI widgets can be shown on your online store. How to activate LAI app embed From yourSome readers

• Migrate Homepage reviews and Review showcase to new widgets

  Get started Homepage reviews and Review showcase were familiar widgets with our long-lasting users. However, to diversify the display of LAI widgets on one page, we replaced two old widgets with four other ones including: Card carousel Card grid Testimonial carousel Media gallery Widget details Where new widgets are located Please go to Widgets, four new widgets are listed under Advanced widgets sub-section. ![](https://storage.crisp.chat/users/helpdesk/websitSome readers

Most-asked questions

• How to redeem a discount code

  If you wanna apply a discount code from LAI, please follow these steps: Step 1: Go to Pricing page Step 2: Choose your preferred plan > Click Have a promo code? Step 3: Enter your coupon > Click Apply If you have any problem, please contact us via live chat or drop us an ePopular

• Pricing FAQs

  Get answers to all your pricing questions for LAI Product Reviews - your go-to solution for boosting customer trust and increasing conversions through authentic product reviews. 1. Can I get the refund before the trial ends? If you start a free trial, the free trial begins before you are first charged, so there are no payments to be refunded. 2. Am I charged during the trial period? You will not be charged if you cancel your subscription before the trial ends. So, it's totally riskFew readers

• Upgrade Problem

  This problem happens due to a technical reason. It is occuring to the upgrade in all Shopify apps. How to upgrade successfully In case you cannot subscribe to any paid plan, please follow our solution as below: Step 1: Use an Incognito window. Step 2: Log in your account as usual. Step 3: Go to LAI app > upgrade again. ![](https://storage.crisp.chat/usFew readers

• Anti-theft protection

  LAI's reviews widgets are using iFrame technology, which means that your reviews are added via a URL embedded on the page. LAI Anti-theft protection identifies the Shopify account linked to the reviews and cross-checks it with our logs to ensure the domain belongs to the correct account (not an unauthorized 3rd party site). That means your reviews are protected from review theft. If a page displays LAI widget iFrame that does not belong to your domain, we block all LAI widgets from appFew readers

• Uninstallation notes

  Please note that all reviews generated by the app, or submitted through the app will be removed. Please make sure to export all your reviews before uninstalling the app. To do that, please go to Reviews > Click Import and Export > Come to Export reviews part and click Export button. The review file is in CSV format. If you notice the review box still lingers on your product page after removing the app, or if you encounter any difficulties while deleting the remaining codes, pleFew readers

• Customer Reviews On Customer Detail Page

  This feature allows you to see the customer reviews directly on the Customer Detail page in Shopify Admin. To use this feature, you should grant the read_customers permission for our app by going to the Dashboard > Click Grant permission button inside the banner: After that, please click Update button to allow the access: ![](https://storage.crisp.chat/users/helpdesk/website/e1fFew readers

• Payment & Refund Policy

  I. App Charges Our app operates through Shopify's payment system, and we adhere to all applicable Shopify policies. For detailed information about app charges on your Shopify bill, please refer to Shopify's official documentation App Charge Application Plan Changes: Any change to your subscription plan (e.g., upgrading, downgrading, or applyinFew readers